Free Shipping within the UK & EU

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Frequently Asked Questions

FAQ – Questions and answers

  • Do you offer free shipping?

    Yes! We currently offer free shipping for orders with delivery within the UK and EU. For orders outside these countries please visit our Global Site.
  • Where will my order be sent from?

    Orders for customers in the United Kingdom are shipped from within the UK. Orders for customers within the EU will be shipped from within the EU.
  • What is your return policy?

    We are happy to accept returns for a full refund within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, and must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Contact us to start a refund.
  • How can I contact customer support?

    Simply visit the Contact Us page, fill out the form and we’ll respond as quickly as we can.
  • My product has arrived but it is damaged, what should I do?

    We’ve very sorry to hear that! But don’t worry, we will get you a replacement product shipped out as quickly as possible. Please get in touch via the Contact Us page with your order number, delivery address, and a photo and description of the damage.
  • Am I responsible for customs/duties fees?

    Any duties and/or customs fees imposed by the destination country are the responsibility of the customer. Unfortunately Oliver James is not able to give advice as to whether your destination country will impose a customs fee and how much that customs fee will be.
  • My package says it was delivered but I can’t find it, what should I do?

    The first step is to check with the local courier that made the final delivery. You should be able to find them using the tracking information in the email we sent you when your purchase was dispatched. If you need additional help please get in touch.
  • How do I cancel my order?

    The easiest way is message us via our Contact Us page and we’ll cancel your order if it hasn’t already shipped.
  • How do I return my product?

    Contact us with the reason for the return and your order number and we will get the process underway.